Terms

These Terms and Conditions ("Terms") govern your access to and use of Northstar's ("Northstar", "we", "us", or "our"), website, products, services, and digital platforms (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you should not use our Services.

Northstar provides, but is not limited to:

• Branding and identity design
• Website design and development
• Digital products and systems
• Automation platforms, including but not limited to Rating Rocket
• Ongoing support, consulting, and system optimisation

We reserve the right to modify, expand, or discontinue any service offering at our discretion.

Northstar partners with a limited number of clients to ensure quality and performance.

All engagements:

• Are subject to acceptance at our discretion
• May require a written agreement, proposal, or statement of work
• Are governed by agreed timelines, deliverables, and payment terms

Where applicable, users may create accounts to access services, billing, and product dashboards.

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Accept responsibility for all activity under your account

Northstar reserves the right to suspend or terminate accounts for:

• Misuse of services
• Breach of these Terms
• Security concerns

• Fees are defined per agreement, proposal, or subscription plan
• Payments may be recurring, usage-based, or project-based
• Late payments may result in suspension of services

All fees are non-refundable unless otherwise agreed in writing.

All intellectual property created by Northstar remains the property of Northstar until full payment has been received.

Upon full payment:

• Clients are granted a license or ownership as defined in the agreement
• Northstar retains the right to showcase work, including client logos for portfolio and marketing purposes

Clients warrant that any materials they provide do not infringe on third-party rights.

Both parties agree to maintain confidentiality of all proprietary, business, and technical information shared during the engagement.

Northstar is committed to excellence, performance, and strategic clarity. However:

• We do not guarantee specific business outcomes, revenue increases, or performance metrics
• Results depend on multiple external factors beyond our control

To the fullest extent permitted by South African law:

Northstar shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of revenue, profits, or data
• Business interruption

Total liability is limited to the amount paid by the client for the relevant service.

Our systems may integrate with third-party platforms.

Northstar is not responsible for:

• Third-party outages or failures
• Changes to external APIs or services
• Data handling practices of third-party providers

We reserve the right to terminate or suspend services:

• For breach of these Terms
• For non-payment
• Where continued service is not viable

Clients may terminate engagements in accordance with agreed terms.

These Terms are governed by the laws of the Republic of South Africa.

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.